Higher Environments, a division of Stylmark, Inc., goal is 100% customer satisfaction, and we support this goal with a three month return policy on stocked items in first quality condition, subject to a 25% restocking charge. Fixtures and custom product (non-stocked) are not eligible for product return other than for product quality issues.
Returned materials should be wrapped for protection and to prevent movement in shipping. We cannot accept returns of materials that have tape marks, scratches or other imperfections. Large quantity returns are subject to Higher Environments advance approval and RMA authorization.
Follow these quick steps for return:
Call 1-877-221-7472 and ask for a Return Material Authorization (RMA) number. Please do not return materials to us without first obtaining an RMA number. If possible, provide an order or invoice number. All returns are credited using discount prices unless specifically referenced to an invoice.
Return the materials to us (shipped prepaid) within 21 days of authorization, clearly marking each package with the RMA number. Include the RMA number on the packing slip. Returns shipped freight collect will be back-charged for freight.
Upon inspection and approval, a credit will be issued to your account.
Higher Environments products are warranted to be free from defects in workmanship and materials under normal use and service when properly installed. This warranty is limited to actual invoiced charges; we are not liable for any other damages or charges. Click to view complete warranty statement.
To make a warranty claim, notify Higher Environments, at which time Higher Environments will determine whether the defective product will be replaced, corrected, or credited. A warranty claim will not be considered if Higher Environments product has been modified in any fashion prior to notifying us.
Coordinate Freight Shipments
Higher Environments has partnered with Echo Global Logistics to bring increased savings when Higher Environments coordinates your domestic shipments. With the Echo partnership, Higher Environments customers benefit from:
• Even lower freight costs
• Faster freight quotes
Echo Global, a leader in the transportation and supply industry,
maintains a web-based technology platform that compiles and analyzes data from its network of over 24,000 transportation
providers to provide lower costs and superior service.
To take advantage of this option, simply talk to your Customer Care Specialist when you are ready to place your order.
This option is available to customers with established terms or those that will remit via credit card.
Extrusion Dies and Tooling
Unless otherwise designated in writing, all dies and tooling remains the property of Higher Environments. We hold tooling for a minimum of two years. If no order is received in any two-year period, we reserve the right to dispose of the tooling.
Shortages and Damaged Shipments
Claim for shortages should be reported as soon as possible. Damaged shipments that are shipped on PPD/AD basis by Higher Environments should be reported immediately. Keep damaged goods and containers for inspection until the carrier/ Higher Environments advises to dispose of them. All damages and shortages should also be reported to the carrier’s agent at time of delivery. Higher Environments will be responsible for filing freight claims with carrier on PPD/AD shipments.
On orders for customer-specified products, the customer agrees to protect and indemnify Higher Environments, a division of Stylmark against any infringement claims.